Orders and Returns

Warranty:

Refer to product warranty for more information.


Orders:

All orders placed are to be emailed to a Lightnet SA sales representative, orders that have not been placed and confirmed in writing will not be accepted. 

All orders are to have a delivery address, VAT number together with the correct price, description and quantity which is then confirmed by one of Lightnet SA sales representatives.

Changes made after orders have been placed/processed must be confirmed and accepted by a Lightnet SA sales representative in writing.

For registered projects, Lightnet SA reserves the right to update pricing at the discretion of Lightnet SA if quantities of products on the purchase order do not align with the project registration submitted to Lightnet. (refer to project registration form for more information).

For customised solutions, a deposit of 70% is required before manufacturing commences.

For any customised solution, confirmation of acceptance in writing is required.

Cancelling of orders after manufacturing or ordering of components, will result in a cancellation fee being applied at the discretion of Lightnet SA. This fee will be determined by Lightnet SA at the time for products manufactured to a customised specification or non-standard product.


Returns

For returns, a GRN form (Goods return note) must be completed to start the process of the return. Contact your Lightnet SA Sales representative to be guided through the process.

Lightnet products may only be returned through the original purchaser. The purchase order and tax invoice will be required.

Customised solutions may not be returned unless confirmed in writing by Lightnet SA.

In exclusive cases or for large scale projects, at our discretion we may accept the product back for a credit (refunds are not given), if it is returned in re-saleable condition in the original packaging within 7 days of the purchase date. You will be liable for the delivery (Logistics) costs to return the item to us, as well as for a 25% charge on the value of the item.
An additional 10% charge will apply on goods returned without original or damaged packaging. We cannot accept returns after 30 days from the date of purchase.

Credits will only be passed after inspection of the products. Products not credited must be uplifted from Lightnet at your own cost.  Products not collected in 30 days after notification will have a storage fee of 5% of the value at the end of each month to your account and will be disassembled and recycled after 90 days from notification.  All proceeds will be for the admin fee of Lightnet.

For any ‘Buy out’ products, the return fee will be determined by the supplier of the ‘buy out’ item, Lightnet SA will implement an additional return fee.


We reserve the right to amend or change details without prior notification. E&O