ORDERS AND RETURNS
General warranty on all the lighting products is 1 year from the date of purchase. The warranty covers responsibility for defects in materials and workmanship which may lead to the failure of the luminaire. Lamps are 6 Months and LED Products are 2 Years.
In no event shall Lightnet be responsible for removal or installation of any lighting product or for the expenses thereof.
All orders placed are to be faxed or emailed to the provided contact details.
No orders will be accepted over the telephone.
All orders are to have a delivery address, VAT number and the correct price with description confirmed by one of the sales people.
Products are not returnable and refundable if they were not supplied from our stock and specifically manufactured and supplied as per your order. In exclusive cases, at our discretion we may accept the product back for a credit (refunds are not given), if it is returned in re-saleable condition in the original packaging within 7 days of the purchase date. You will be liable for the delivery costs to return the item to us, as well as for a 25% charge on the value of the item. An additional 10% charge will apply on goods returned without original or damaged packaging. We cannot accept returns after 30 days from the date of purchase.